1. Do You Offer Exchanges?
Yes, we offer exchanges for items in their original, unused condition with all tags and packaging intact. To initiate an exchange, please contact our customer service team within 7 days of receiving your order.
2. What Is Your Returns Policy?
We accept returns within 7 days of delivery for items that are unworn, unwashed, and in their original packaging. Please note:
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All return shipping costs are the responsibility of the customer.
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Original shipping fees are non-refundable.
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Items marked as final sale or clearance are not eligible for return.
3. Can I Return Multiple Orders in One Package?
No - we kindly ask customers to return each order separately, so you don’t experience any issues receiving your full and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.
4. How Do I Track My Order?
Once your order is shipped, you'll receive a confirmation email with a tracking number in 3 working days. You can track your package by entering this number on our Track Order page.
5. How Long Does Delivery Take (U.S. and International)?
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Standard Shipping: 10–15 business days
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Expedited Shipping: 5–10 business days
Delivery times may vary based on your location and customs processing times.
6. What If My Tracking Hasn't Updated for a While?
If your tracking information hasn't updated for several days, it may be due to delays in transit or customs clearance. Please allow additional time, and if there's no update after 5 business days, contact our customer service team for assistance.
7. Can't Track My Order or Haven't Received My Package?
We collaborate with trusted third-party carriers to manage international shipments and customs clearance. Once your package clears customs, it's handed over to a local courier (e.g., USPS, FedEx, UPS, DHL) for final delivery.
Tracking Your Order:
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Enter your tracking number on our Track Order page.
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After transfer to the local courier, we'll email you the local tracking number.
Note: If tracking indicates the local courier hasn't received the package or only has a digital label, rest assured—your package has left our warehouse and is en route.
8. What If My Order Shows as Delivered, but I Haven't Received It?
If your tracking information indicates delivery but you haven't received the package:
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Check with household members or neighbors who might have accepted the delivery.
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Look around your property for the package.
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Contact the carrier for more information.
If you're still unable to locate your package, please contact our customer service team for further assistance.
Note: All return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. For express shipping costs, please consult your local courier for accurate pricing.
For further assistance, please click the chat icon located at the bottom right corner of our website. Have your order number and question ready.