1. Why was my card declined or is still processing?
There could be several reasons:
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Mismatch between billing information and cardholder details.
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Incorrect payment information entered.
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Multiple purchase attempts in a short period.
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Use of multiple devices or email addresses.
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Insufficient funds on the card.
If none of these apply, consider using alternative payment methods like Zelle, Cash App, BTC or PayPal.
2. I haven't received an order confirmation. Has my order been placed?
Order confirmation emails are typically sent immediately after purchase. If you haven't received one:
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Check your spam or junk folder.
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Ensure your email address was entered correctly.
If you're still unsure, please contact our customer service team for assistance.
3. I haven't received a QC confirmation after 3 business days. Has my order been processed?
Quality Control (QC) confirmations are usually sent within 3 business days. If you haven't received one:
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Check your spam or junk folder.
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Ensure your email address was entered correctly.
- If there are holidays, there will be a corresponding delay.
If you're still unsure, please reach out to our customer service team for an update.
4. Can I make changes to my order?
We process orders quickly to ensure timely delivery. If you need to make changes, please contact our customer service team as soon as possible. While we can't guarantee modifications, we'll do our best to accommodate your request.
5. What should I do if my parcel is damaged upon arrival?
If your package arrives damaged:
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Take clear photos of the damaged packaging and items.
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Contact our customer service team within 48 hours of delivery.
We'll guide you through the next steps to resolve the issue.
6. What should I do if my item becomes damaged after use?
Our products are crafted for durability. If an item becomes damaged after use:
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Review our warranty policy to determine coverage.
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Contact our customer service team with details and photos of the damage.
We'll assess the situation and advise on possible solutions.
7. What should I do if my item arrived damaged or faulty?
If you receive a damaged or faulty item:
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Take clear photos of the item and its packaging.
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Contact our customer service team within 48 hours of delivery.
We'll work with you to resolve the issue promptly.
8. What should I do if I received the wrong item in my parcel?
If you received an incorrect item:
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Take clear photos of the item received.
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Contact our customer service team within 48 hours of delivery.
9. How can I find my order number?
Your order number is included in the confirmation email sent after purchase. If you can't locate it:
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Check your spam or junk folder.
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Log into your account on our website to view your order history.
If you still need assistance, contact our customer service team.
10. How do I cancel my order?
To cancel an order:
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Contact our customer service team as soon as possible.
Please note that once an order has been processed or shipped, cancellation may not be possible.
11. What is QC?
QC stands for Quality Control. Before shipping, each product undergoes a thorough inspection to ensure it meets our quality standards. We will take photos and send them to you via email for confirmation. If you are satisfied with your product and click OK, the item will be shipped within 24 hours.This process helps us deliver the best products to our customers
For further assistance, please click the chat icon located at the bottom right corner of our website. Have your order number and question ready.